Service
Ongoing Monitoring Assessment
Tests whether partner KRIs, attestations, and review forums actually detect drift before customers feel it.
From HK$36,000 · informational
Many programmes collect partner attestations that never change decision-making. We sample monitoring packs, committee minutes, and exception logs to see whether signals reach owners with authority to act.
We also assess whether monitoring frequency matches partner criticality, and whether your firm can evidence challenge when metrics deteriorate.
Output is a monitoring effectiveness scorecard and redesign notes for KRIs, sampling, and escalation thresholds.
What you receive
- Monitoring pack sample review
- KRI and threshold redesign notes
- Committee challenge evidence gaps